Making in-home care accessible

CareLinx is an online platform that helps connect families with professional, non-medical caregivers in their area.  CareLinx provides “technology with a human touch” – families can access an online portal to view caregivers, message with them, select them and create individualized tasks for them to assist in the home.  If you would prefer to work with a dedicated advisor, CareLinx provides a dedicated toll-free number, 1(855)-524-1211  to be connected with a CareLinx Care Advisor who can assist by phone.

Caregivers can assist with a range of activities related to daily living and non-medical support -- mobility, bathing, grooming, exercise, meal preparation, transportation for errands, companionship, and more.  Caregivers can also provide limited assistance with your medications by providing reminders and/or taking you to pick up medications. However, caregivers are not authorized to administer or dispense medication.

CareLinx caregivers come from a wide range of professionals including retired RNs.  Some caregivers will have a CNA or HHA, but it is not required to be a caregiver.  CareLinx conducts extensive background screenings and offers continuing education for caregivers to ensure the best quality of care.  Our Care Advisors will work with you to match you with a caregiver who has the experience that meets your individual needs.

You can enroll via www.carelinx.com/bluecrossnc or by calling CareLinx at 1(855)-524-1211.

You may be eligible for an annual or monthly allotment of hours at no cost. There is a two-hour minimum for shifts. Shifts are not to exceed 8 hours.

You will have access to a dedicated CareLinx Care Advisor who can assist throughout the entire matching process in cases where you want additional support.  Care Advisors are available to answer any CareLinx-related questions through the enrollment and matching processes. Care Advisors will continue to support families by helping to address any care need changes or future questions.

When you call CareLinx and identify there is a need, it will take around 5 days to match with a caregiver. Scheduling the first caregiver visit is based upon your preference for a start date.  Note: for more rural areas, this process may take around 14 days.

A dedicated CareLinx Care Advisor will assist you with scheduling all caregiver interviews unless you express that you would like to coordinate alone.  Some members may choose not to interview and, rather, have a caregiver matched with them on their behalf.  The Care Advisor will also coordinate this process should you choose so.

Yes, CareLinx can directly accommodate any Spanish-speaking clients currently.  Care Advisors also have access to a translation service via phone with representatives who can translate for most languages.