Jaymie T.

• Responsible for health management and coordination of care for senors in their homes - assisting with all activities of daily living while supporting and facilitating safe independent living. • Engaging in stimulating conversation and activities/interests enhancing quality of life. • Meal preparation, light housekeeping, laundry, grocery shopping, errands and transportation. • Monitoring health status, weight, vital signs, medication management, medical/oxygen/respiratory therapy equipment and supply management. • Providing supportive bedside care ensuring a caring, comfortable, pain free and dignified end of life experience.

• Knowledgeable and skilled in the nursing process, data collection, physical assessment, psychosocial assessment, contribute to diagnosing, care planning and goal setting, perform intervention implementation, evaluation assistance, written and electronic documentation, oral, intramuscular, subcutaneous, intradermal, nasogastric and gastrostomy tube medication administration and management • Proficient in techniques pertaining to infection control, insertion and removal of urinary catheters and nasogastric tubes, ostomy care, suctioning, oxygen administration, ventilatory support, glucose monitoring, enteral feeding, wound care, patient advocacy and teaching • Provision of personalized care with activities of daily living, incontinence care, transferring, range of motion, monitoring and recording weights, vital signs, intake and output

• Responsible for the in home care of an 80-year-old alert, dignified and independent female, coordinating care with physicians, home healthcare agencies, occupational therapists, physical therapists, nurses and hospice services • Provided supportive disease management, education and support to client and family members

• Supervised payment posting, clerical/medical records and customer service teams and processes • Participated in the processes for interviewing, hiring, on-boarding, coaching, mentoring, growth and development, succession planning, performance appraisals, performance improvement plans, conflict resolution, disciplinary action and termination • Managed the timely and accurate posting of manual and electronic payments, denials, correspondence, adjustments and refunds for patients, clients and third party insurance companies • Processed $15 million dollars monthly with less than 2% un-posted and greater than 98% accuracy • Provided prompt and courteous response to customer complaints and escalated calls • Professional HIPAA compliant responses to verbal, written and legal requests for medical records • Reviewed, approved and submitted payroll for the entire billing department on a weekly basis

• Managed and performed all aspects of resident care from admission to rehabilitative discharge or end of life for two licensed homes, each housing up to six residents and employing three caregivers • Assisted residents with all activities of daily living, bathing, menu planning, meal preparation, feeding, grooming, dressing, incontinence care, toileting, transferring, range of motion, exercise, activities, monitoring and recording weights and vital signs, documentation, Dementia and Alzheimer’s care • Performed pre-admission placement determination assessments, admission agreements, developed resident plan of care, medication management, medication check in, three-way medication audits and compliance audits • Interacted with resident’s families, friends, physicians, nurses, pharmacists, therapists, social workers and clergy • Professionally communicated and corresponded with the Department of Social Services, Licensing Program Analyst and Ombudsman • Developed marketing brochure, guided facility tours, held open houses and networked with hospital and skilled nursing facility discharge planners and placement agency representatives

• Assisted in the development and implementation of a long term care facility service program • Participated in marketing, contract negotiations, new facility services initiation and conducted educational in-service training for long term care facility services • Cross functional training and development, process and systems improvement • Managed claim rejections, billing, collections, payment posting, authorizations, appeals and formulary management for long term care facilities, private pay and third parties • Prepared responses and provided data to audits and attended meetings with external auditors • Customer service, customer relations and customer retention

• Managed claim rejections, billing, collections, payment posting, authorizations, appeals and formulary management for long term care facilities, private pay and third parties • Prepared response / provided data to audits and attended meetings with external auditors • Customer service, customer relations and customer retention • Cross functional training and development, process and systems improvement

• Provided care for toddler including feeding, diaper changes, toilet training, dressing, bathing • Physical activities such as walks, playing at the park, trips to Chuck E Cheese • Participated in learning activities such as reading, alphabet recital, counting, drawing and coloring • Attended story time and mommy and me classes

• Operations management with budget and financial responsibilities for a successful long term care pharmacy • Transitioned the growth and expansion of a 1000 bed first dose satellite pharmacy to a full functioning 4500 bed pharmacy with all responsibilities and services at the site level • Managed and supervised a team of 48, including pharmacist in charge, dispensing pharmacists, consulting pharmacists, pharmacy technicians, nurses, delivery, customer service, billing and collections team members • Monitored processes for medication dispensing, delivery, drug regimen review consulting, monthly medication check-in, survey preparedness auditing and educational in-services, customer service, billing and collections • Marketing, contract negotiations and conduction of in-services for services to sub-acute, skilled nursing, intermediate care, assisted living and residential care facilities for the elderly • Met requirements and maintained records as required by corporate office, California State Board of Pharmacy, Drug Enforcement Administration and third party payors

• Concurrent responsibilities with Director of Respiratory Services position • Assisted with the coordination of multiple company mergers, name changes and site closures - Amcare Pharmacy - Patient Care Pharmacy - Symphony Pharmacy - Capstone Pharmacy – Capstone / Clinical Care Pharmacy • Provided administrative and managerial support services for the Director of Pharmacy and supervised pharmacy, oxygen, enteral and urological service programs and team members • Acted as the corporate liaison for payroll, accounts payable, human resources and accounting • Cross functional training and development, systems improvement, program development and service expansion • Admissions intake and computer data entry of new and refill prescription orders

• Development, implementation and management of a successful respiratory therapy program providing products and services to skilled nursing facilities, sub-acute units and home care clients • Participated in marketing, contract negotiations, customer service, customer relations and retention • Created operational and customer policy and procedure manuals • Performed quality assurance audits and provided in-service training to support and ensure title XXII regulation compliance • Provided weekly inventory of consigned equipment and supplies, captured charges, ordered replacement inventory, obtained patient demographic information and medical justification to ensure accurate billing and maximum reimbursement • Prepared billing for facilities and third parties, submitted medical documentation for treatment authorization requests and prior authorization approvals • Ancillary warehouse management, inventory control and cost containment • Equipment monitoring and maintenance, hazardous materials vehicle / drivers licensing compliance and records management

• Part time- weekend position providing the administration of oxygen therapy, hand held nebulizer and intermittent positive pressure breathing treatments, aerosol therapy, tracheostomy care, ventilator support, suctioning, continuous positive airway pressure and education to residents in contracted skilled nursing facilities and sub-acute units

• Respiratory care consultant to skilled nursing facilities and home care patients • Cross functional team member training to adapt to skilled nursing facility environment • Development and instruction of educational in-services for skilled nursing facilities • Provided weekly inventory of consigned equipment and supplies, capture charges, order replacement inventory, obtain patient demographic information and medical justification to ensure accurate billing and maximum reimbursement • Assisted in the development and growth of Healthcare Oxygen’s service program (sub-contractor) • Supported and provided professional representation of Healthcare Oxygen’s service program • Prepared billing information for Healthcare Oxygen and third parties, obtained medical justification documentation for prior authorization and Treatment Authorization Requests • Performed quality assurance audits and supporting education to ensure proper resident care and title XXII regulation compliance • Set up, monitored and maintained equipment and supplies for respiratory treatment modalities and provided educational and clinical support to clients and caregivers

• Provided quality personalized and dignified care and assisted residents with activities of daily living