Trinity M.

Loaded, unloaded and moved material to and from storage and production areas. * Wrapped pallets in shrink wrap prior to loading. * Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations. * Consistently lifted materials weighing as much as 50 pounds. * Checked packages and merchandise for damage and notified vendors. * Cleaned and maintained warehouse in compliance with OSHA safety standards. * Labeled and accurately moved customer orders to meet shipment timetables and minimize errors. * Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free. * Performed general housekeeping and cleaning tasks. * Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies. * Managed product staging to efficiently transfer items between receiving, storage and shipping locations. * Operated RF scanners to track merchandise and verify contents of containers.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. * Answered customer telephone calls promptly to avoid on-hold wait times. * Answered constant flow of customer calls with minimal wait times. * Offered advice and assistance to customers, paying attention to special needs or wants. * Responded to customer requests for products, services and company information. * Provided primary customer support to internal and external customers. * Recommended products to customers, thoroughly explaining details. * Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up. * Collected customer feedback and made process changes to exceed customer satisfaction goals. * Developed community reputation through commitment to customer satisfaction and strong client relationships. * Helped large volume of customers every day with positive attitude and focus on customer satisfaction. * Adhered to company policies and scripts to consistently achieve call-time and quality standards. * Documented and detailed calls and complaints using call center's CRM database.

Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants. * Prepared documents for underwriting by verifying client income, credit reports and other information. * Worked with customers in person and via telephone to answer questions, process transactions and resolve issues. * Processed loans within various departments to achieve timely, accurate and fair proceedings. * Provided quick turnaround times to maintain fast-past schedule. * Set up and completed loan submission packages. * Reviewed financial statements and contacted institutions and customers to clarify details. * Handled any conditions sent from underwriting departments. Page 2 * Maintained long-term relationships with customers to provide best-in-class customer service. * Maintained compliance with privacy and security requirements, as well as federal statutes covering loans. * Looked over and approved various types of loans. * Coordinated closing process with attorneys, title companies and government clerks.