Duanna S.

Coordinate office and provider schedules with the templates to fit doctor needs with the recourses available. Work closely with providers, Clinical staff, and manage all aspects of template management continuous improvement. Collaborate with Clinical and Surgical operations leadership to match the appropriate clinical staff needed for each provider to enhance the patient experience and quality of care. Continuously communicate and coordinate with Patient Services team about utilization of appointments. Conducts time studies of providers, staff, equipment and other processes to determine efficiencies. Adjust for planned and emergency situations with the goal to optimize performance and the patient experience. Research and propose necessary changes to improve wait times as well as provider and resource productivity. Work closely with HR, IT and Executive Director to support adherence to processes and assist in process improvements. Manage On-Call Provider Schedule. Provide data on individual resources and office schedules in a predictive fashion. Manage projects and produce reports as assigned.

Paladina Health I was directly responsible for the daily operations of five clinics between Pueblo, Colorado Springs and Denver, I traveled to each location on a regular basis. I maintain schedules, timecards and PTO requests for all five clinics. Problem solved to maintain an effective office flow, problem solved patient complaints. Trained newly hired staff and served as a resource to medical assistants and providers. Trained employees to follow HIPAA and OSHA guidelines. Monitored staff performance, made sure that staff was following proper company policies, procedures and guidelines. Made sure staff had the training and resources that were needed to properly and efficiently execute their assigned tasks. Provided coaching and direction to staff when needed. Conducted interviews, hired, and onboarded staff. Made sure that all staff was current with BLS, registrations and annual trainings. Monitored monthly inventory, office supply ordering and approved invoices. Filled in for MA's when needed. Assisted Medical Assistants and providers with meeting clinical metric goals. Provided guidance for all staff and promoted a positive work environment.

Sangre De Cristo Surgical/Surgical Consultants (Merged in 2007) Prepared charts for appointments. Took vitals, roomed patients, obtained all medical history for chart documentation. Scheduled follow up appointments or outpatient appointments for each patient as needed. Scheduled inpatient and outpatient surgeries. Assisted with minor in office surgeries and procedures. Obtained any records needed for the physician to accurately treat the patient. Cleaned and autoclaved instruments, prepared surgery trays and set up sterile procedure areas. Obtained prior authorizations for procedures and surgeries. Ordered any medical supplies as needed. Stocked and cleaned exam rooms daily.