Shantae H.

Answer and route incoming calls as appropriate. Take messages when necessary. Greet incoming patients scheduled for appointments and walk-in and verify on each visit that the patient registration information is current. Update any change(s) and input information into the EHS. Notify the nurse of any emergency walk-in patient to facilitate patient being triaged timely. Schedules appointments in patient management system (walk-ins, scheduled appointment, call-ins, etc.) according to protocol. Scan patient ID's into patient management system. Screen patients for income eligibility and apply for health insurance when applicable. Maintain daily sign in log. Perform other job duties as assigned. Support current organizational initiatives and exhibits creativity and flexibility in times of change. Seeks experiences and formal and independent learning activities to maintain and develop clinical/administrative and professional skills and knowledge. Promotes, models, mentors and leads customer service excellence. Communicate consistently with Clinic Care Manager.

Open this clinic (Set up accounts, set up patient records and other medical records, ordering supplies.) Make sure the facility was ready for state audits. Perform the tasks of greeting patients and scheduling appointments Responsible for handling and managing the continuous flow of information in the health care center. Handle the tasks of organizing and maintaining medical forms and office stationary required for front desk activities. Perform responsibilities of registering patients by following the protocols of the organization. Responsible for checking and verifying the accuracy of medical record and insurance information of patient Handle the tasks of preparing and maintaining patient's medical charts. Perform essential clerical tasks like faxing, e-mail, and data entry. Responsible for welcoming patients and checking in patients for appointments handle incoming calls and respond to queries in a warm and professional manner Perform responsibilities of maintaining and updating patient's insurance and demographic information in the system Communicate with bookkeeping staff to gather information on current patient's accounts Responsible for collecting payments from patient's by following the insurance guidelines Perform the tasks of receiving and distributing mails and faxes on a daily basis.

Team leader in a specialized ambulatory primary care setting, conduct daily assessments of accesses, obtain vital signs, initiate and terminate dialysis treatments. Administer medications and intravenous solutions. Provide patient education and triage when needed. Provide efficient care to the hemodialysis patients including but not limited to; transport to treatment area, obtained vital signs, initiate and terminate dialysis treatments. Monitor patient's conditions by observing signs, symptoms and possible reactions before, during and after dialysis treatment. Report any abnormal findings or changes to appropriate nursing personnel. Maintain stock and distribute supplies to designated areas. Operate and clean/ disinfect dialysis machines after each use and routinely.

Assist in the development and quality improvement of the residential clients. Provide direct patients care and support in activities of daily living such as bathing, feeding, turning and transport in accordance to treatment care plans. Observed clients physical, mental and emotional conditions and reported changed to supervising staff.