Rachel L.

* Handled emergency phone calls calmly and obtained pertinent information with composed approach. * Maintained and updated crucial and confidential information including phone numbers and addresses. * Optimized project completion time by troubleshooting after-hour emergencies for immediate repair. * Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time. * Entered information on computerized systems to verify locations and notify nearest responders. * Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations. * Met incoming customers with professional approach and provided friendly, knowledgeable assistance. * Corresponded with customers via phone and email to direct customers to specific staff, answer general questions and provide excellent customer service through problem-solving.

* Sold personal training packages/memberships. * Watched clients during exercises and assisted with performing exercises in the correct manner to minimize injuries. * Re-racked weights to maintain a neat, organized and clean club. * Guided clients on proper nutrition and exercise habits. * Devised new programs and monitored the progress of clients. * Encouraged clients to engage in group fitness classes and other activities in the gym to meet fitness goals. * Met minimum monthly revenue, service and customer satisfaction goals. * Monitored multiple databases to keep track of all company inventory. * Set up equipment, tested microphone and selected music prior to each class. * Devised and announced new classes and distributed guest passes to market the club. * Taught clients how to modify exercises appropriately to avoid injury. * Recorded training sessions and maintained package rates for each client. * Contributed to the operation of a clean, friendly and well maintained health club. * Arrived on time, prepared and attentive for every training appointment. * Carefully evaluated member needs and assisted them in achieving personal fitness goals. * Recorded class Numbers at the conclusion of each class.