Jessica L.

Mentored new hires, resulting in stronger staff development and increased productivity. Coached staff on daily performance and conducted evaluations to constructively address concerns. Managed costs and quality of City Drug Store. Educated staff on organizational mission and goals to help employees achieve success. Assisted various departments with change by communicating new improvement plans and expectations. Boosted customer experiences by delivering superior customer service, issue resolution and merchandising. Mentored new hires, resulting in stronger staff development and increased productivity. Coached staff on daily performance and conducted evaluations to constructively address concerns. Managed costs and quality of City Drug Store. Educated staff on organizational mission and goals to help employees achieve success. Assisted various departments with change by communicating new improvement plans and expectations. Boosted customer experiences by delivering superior customer service, issue resolution and merchandising. Interviewed, hired and trained technicians and other support staff. Worked closely with Pharmacy Care Representatives (PCRs) in providing excellent patient care.