Pratima S.

* Provide accurate interpretation services for limited English proficiency patients/family members during medical and non-medical encounters via audio or video. * Establish a broad knowledge of basic anatomy, medical diagnostic procedures, diseases, and treatments to correct medical terminologies during a medical appointment. * Deliver thoughts and expressions as accurately as possible to the staff to have patients receive necessary care. * Convert dialogue and convey the intent of the original speaker, understanding that many idioms and slang terms do not translate precisely between languages.

* Maximize knowledge and productivity via practical training and involved in weekly team meetings and preparation to provide excellent customer service and present all reports/complaints from the customers to the designated department. * Present precise, proficient, and empathetic approved scripts via verbal or written communication to the customers and departments. * Take payments, provide proof of insurance (auto/homeowners), and update policy coverages and deductibles using company-designated software such as Salesforce and NECHO.

* Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as medical/nursing staff directed. * Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in the urine. * Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses via EPIC using advanced medical terminologies. * Perform all necessary and requested patient care procedures, including keeping rooms clean and neat and other fundamental care actions. * Counsel, listen, and educate patients and patients' families on health concerns, questions, or suggestions by following all organization, state, and federally mandated medical standards and procedures. * Monitor, track, and convey important patient information to designated healthcare staff to help optimize treatment planning and care delivery. * Research different diagnoses that patients come on the floor with to become familiar with presentation and treatment protocols and discuss any potential risks that patients might face with the team members. * Maintain the safety of patients who have been identified at risk for preventable injury by the implementation of nursing safety interventions or the use of protective equipment.

* Administer medications and nutritional supplements as directed on the residents' care plan using the facility's chart system POC and provide documentation regarding any communication with the residents or the family members. * Handle narcotic and prescribed medications & monitor any side effects and report any medication errors or concerns from patients on EPIC. * Communicate with patients to ascertain feelings or need for assistance or social and emotional support while monitoring any verbal or physical distress cues and accordingly convey the message to supervisor, family, and physician. * Encourage and participate in all initiatives by supporting successful aging and person-centered programs and culture.

* Record patients' vital signs, inputs/outputs, blood glucose checks, etc., and report any abnormalities to the immediate medical staff via EPIC. * Ambulate patients promptly to ensure they have an excellent physical and mental ability to perform their tasks independently. * Monitor patients regularly to ensure they are safe, all belongings are within sight, and assure their needs and preferences are met. * Float as needed to fill in understaffed floors & involved in various diagnoses of patients.

* Initiate contact with victims of violent crimes; advise crime victims of their rights and assist them in navigating through the criminal justice system. * Provide crisis intervention, emergency assistance, and referrals to other agencies and community services. * Review and maintain victims' case logs, activities, and assessments on Salesforce. * Encourage victims in applying for benefits such as lost wages and medical expenses & assist in completing any forms if needed and assist thoroughly.

* Record, maintain and warehouse patients' various health record indexes in chronological order using Centricity. * Initiate and audit the medical record and assist the billing department in generating patients' bills according to the company's policy and regulations, as per HIPAA. * Perform clerical duties, including answering phones, responding to emails/faxes, and ensuring all medical records are protected on CareCloud Central and kept confidential. * Review all requests for medical records and ensure proper authorization to disclose patient information upon request. * Report any breaches, non-compliances, patient complaints, problems, or similar instances to the team lead using MS Office Tools.