Have Questions? Call today 1 (844) 636-4592
Have Questions? Call today 1 (844) 636-4592
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Introducing an exclusive benefit for select Kaiser Permanente® members
Members receive a discounted rate of 4 hours free after the first 10-paid hours and an ongoing Supplier service fee of 15% (typically 20%) of the consumer rate (rates vary by location).
We want to help you continue to live an enjoyable, independent lifestyle in your own home.
Custom match
Connect with high-quality caregivers to find the custom match for your needs.
Safe
All professional caregivers are screened and have background checks.
In-home support
Caregivers can assist you with companionship, meal preparation, grocery shopping, and more!
Caregiving made easier
Smart technology
Stay in the loop with notes and updates on daily activities and check-ins.
Easy-to-use tools
We make scheduling, time tracking, care coordination, and payroll seamless.
Member support
Try our concierge line or contact a Care Advisor for answers to your questions
Frequently asked questions
How does CareLinx work?
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CareLinx is an online platform that helps connect families with professional, non-medical caregivers in their area. CareLinx provides “technology with a human touch” -- families can access an online portal to view caregivers, message with them, hire them, and create individualized tasks for them to assist in the home. If a member does not feel comfortable using technology, CareLinx provides a dedicated toll-free number to be connected with a CareLinx Care Advisor who can assist by phone.
What types of home care services do caregivers normally provide?
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Caregivers can assist with a range of activities of daily living and non-medical support -- mobility, bathing, grooming, exercise, meal preparation, companionship, and more. Caregivers can also provide limited assistance with members’ medications by providing reminders and/or taking the member to pick up medications. However, caregivers are not authorized to administer or dispense medication.
Does CareLinx provide customer support for members wanting to take advantage of the benefit?
Members will have access to a dedicated CareLinx Care Advisor who can assist throughout the entire matching process in cases where a member wants additional support. Care Advisors are available to answer any CareLinx-related questions through the enrollment and matching processes. Care Advisors will continue to support families by helping to address any care need changes or future questions.
Are caregivers licensed and how are they screened?
CareLinx caregivers come from a wide range of professionals including retired RNs. Some caregivers will have a CNA or HHA, but it is not required to be a caregiver. CareLinx conducts extensive background screening and offers continuing education for caregivers to ensure the best quality of care. Our Care Advisors will work with members to match them with a caregiver who has the experience that meets their individual needs.
How soon after members enroll will caregiving services start?
When a member calls CareLinx and identifies there is a need, the caregiver placement process will take around 5 days to respond and have someone out to the member’s home depending on when the member prefers care to start. Note: for more rural areas, this process may take around 14 days.
Can members message and schedule interviews with caregivers without CareLinx’s assistance?
A dedicated CareLinx Care Advisor will assist with scheduling all caregiver interviews unless the member expresses he/she would like to coordinate alone. Some members may choose not to interview and, rather, have a caregiver matched with them on their behalf. The Care Advisor will also coordinate this process should the member choose so.
Are there accommodations for clients who do not speak English?
Yes, CareLinx can directly accommodate any Spanish-speaking clients currently. Care Advisors also have access to a translation service via phone with representatives who can translate for most languages.
What are CareLinx’s Hours of Operation?
Monday - Friday, 7 a.m. to 6 p.m. MST
Saturday and Sunday, 9 a.m. to 5 p.m. MST
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The caregiver services are made available to you from a third party through your Kaiser Permanente health plan. CareLinx is not a Kaiser Foundation Health Plan Inc. company. Kaiser Permanente is not responsible for any services you receive from this third party. This is not an insurance program and may be discontinued at any time.
Links are made available so that you will have an opportunity to obtain information from the third party on its website. Links are provided solely as a convenience and not as an endorsement of the content of the third-party site or any products or services offered on that site. Kaiser Permanente is not responsible for the content on any linked site or any link contained in a linked site. Kaiser Permanente does not make any representations regarding the content or accuracy of the materials on such sites.
CareLinx is the network administrator of this in-home care service offer. CareLinx does not employ or recommend any care provider or individual seeking services nor is it responsible for the conduct of any care provider or individual seeking services. The CareLinx website is a venue that provides tools to help care seekers and care providers connect online. Each individual is solely responsible for selecting a care provider or care seeker for themselves or their families and for complying with all laws in connection with any employment relationship they establish. All decisions about medications and care are between you and your health care provider.