Introducing a benefit for Sonder Health Medicare AdvantageⓇ members available on select plans. Please talk to your Authorized Agent to see if your plan qualifies.
If eligible, you can receive 104 hours per year of in-home care a year at no additional cost.
Enter your name and member ID to see if you’re eligible to participate in this benefit
Use Member ID # and Member
first and last name
Use Member ID # and Member
first and last name
CareLinx Caregiver Services
From help with daily living activities to special care for individuals with chronic diseases - Alzheimer’s, diabetes, Parkinson’s and more - our caregivers offer a wide range of services and skills to meet your needs.
Mobility
Meals
Housekeeping
Toileting
Exercise
Bathing
Grooming
Med reminders
Companionship
Transportation
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Testimonials
Hear from current customers about the CareLinx difference
I tell you that it is an absolute joy to have Patty on our [caregiving] team. She was at my dad's yesterday and he is just elated, and it is just, he's so happy and she's such a wonderful person and she's such a hard worker.
Mary has truly been a Godsend. She is providing me respite care so I can get shopping and errands done. She is a very good cook and fixes my husband supper when here.
Courteousand caring staff - On time every time. I love the enthusiasm of the staff andtheir ability to take care of my mom. Great service!
CareLinx has basically held my hand through this whole process. It's been a lifesaver. We were very comfortable with her and I think she was with us. She jumped right into the job and helped with the care immediately. Paying my first invoice with CareLinx was easy.
Courteousand caring staff - On time every time. I love the enthusiasm of the staff andtheir ability to take care of my mom. Great service!
CareLinx does a great job when it comes to finding qualified personnel, and the individual that came out and assisted with my mother was just amazing.
How CareLinx Works
Find a specialized caregiver in 3 easy steps
Share
Share who needs care, your zip code, and care needs using the form.
Pair
A dedicated care advisor will help find the right caregiver for your needs.
Care
Receive your personalized care through your chosen caregiver
The Sonder Health Plans Medicare Advantage Member Experience with CareLinx
Frequently asked questions
How does CareLinx work?
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CareLinx is an online platform that helps connect families with professional, non-medical caregivers in their area. CareLinx provides “technology with a human touch” – families can access an online portal to view caregivers, message with them, select them and create individualized tasks for them to assist in the home. If you would prefer to work with a dedicated advisor, CareLinx provides a dedicated toll-free number, 1(844) 817-6137 to be connected with a CareLinx Care Advisor who can assist by phone.
What types of home care services do caregivers normally provide?
Caregivers can assist with a range of activities related to daily living and non-medical support -- mobility, bathing, grooming, exercise, meal preparation, transportation for errands, companionship, and more. Caregivers can also provide limited assistance with your medications by providing reminders and/or taking you to pick up medications. However, caregivers are not authorized to administer or dispense medication.
Are caregivers licensed and how are they screened?
CareLinx caregivers come from a wide range of professionals including retired RNs. Some caregivers will have a CNA or HHA, but it is not required to be a caregiver. CareLinx conducts extensive background screenings and offers continuing education for caregivers to ensure the best quality of care. Our Care Advisors will work with you to match you with a caregiver who has the experience that meets their individual needs.
How do I contact CareLinx to get started?
You can enroll via www.carelinx.com/sonderhealth or by calling CareLinx at 1(844)-817-6137.
What is the benefit for qualifying Sonder Health Medicare Advantage members?
Members may be eligible for 104 hours of care per year at no cost. There is a two-hour minimum for shifts. Shifts are not to exceed 8 hours.
When is the effective date of the benefit?
January 1, 2024
Does CareLinx provide customer support for members wanting to take advantage of the benefit?
You will have access to a dedicated CareLinx Care Advisor who can assist throughout the entire matching process in cases where you want additional support. Care Advisors are available to answer any CareLinx-related questions through the enrollment and matching processes. Care Advisors will continue to support families by helping to address any care need changes or future questions.
How soon after members enroll will caregiving services start?
When you call CareLinx and identify there is a need, it will take around 5 days to match with a caregiver. Scheduling the first caregiver visit is based upon your preference for a start date. Note: for more rural areas, this process may take around 14 days.
Can members message and schedule interviews with caregivers without CareLinx’s assistance?
A dedicated CareLinx Care Advisor will assist you with scheduling all caregiver interviews unless you express that you would like to coordinate alone. Some members may choose not to interview and, rather, have a caregiver matched with them on their behalf. The Care Advisor will also coordinate this process should you choose so.
Are there accommodations for clients who do not speak English?
Yes, CareLinx can directly accommodate any Spanish-speaking clients currently. Care Advisors also have access to a translation service via phone with representatives who can translate for most languages.
CareLinx does not employ or recommend any care provider or care seeker nor is it responsible for the conduct of any care provider or care seeker. The CareLinx website is a venue that provides tools to help care seekers and care providers connect online. Each individual is solely responsible for selecting a care provider or care seeker for themselves or their families and for complying with all laws in connection with any employment relationship they establish.
Sonder Health Plans, Inc. is an HMO with a Medicare contract. Enrollment in Sonder Health Plans depends on contract renewal. Discrimination is against the law: Sonder Health Plans, Inc. complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or religion.