Making In-Home Care Accessible

CareLinx is an online platform that connects families with professional, non-medical caregivers in their area. Offering “technology with a human touch,” CareLinx enables families to access an online portal where they can view caregiver profiles, communicate directly, make selections, and create customized care tasks. For those who prefer personalized, telephonic support, CareLinx also offers a dedicated toll-free number, 1(855) 327-5990, to connect with a CareLinx Care Advisor for assistance by phone.

Caregivers can assist with a variety of daily living activities and non-medical support, including mobility assistance, bathing, grooming, exercise, meal preparation, transportation for errands, companionship, and more. Caregivers may also offer limited support with medications, such as providing reminders or accompanying you to pick up prescriptions. However, caregivers are not authorized to administer or dispense medications.

CareLinx caregivers come from a wide range of professionals including retired RNs.  Some caregivers will have a CNA or HHA, but it is not required to be a caregiver.  CareLinx conducts extensive background screenings and offers continuing education for caregivers to ensure the best quality of care.  Our Care Advisors will work with you to match you with a caregiver who has the experience that meets their individual needs.

You can enroll via www.carelinx.com/UCLAHealthMA or by calling CareLinx at 1(855) 327-5990,  Monday - Friday, 8:00 AM to 5:00 PM PST.

Members may be eligible for 8 hours of care per month at no cost. Unused hours do not roll over. There is a two-hour minimum for shifts. Shifts are not to exceed 8 hours.

January 1, 2025

You’ll have access to a dedicated CareLinx Care Advisor who can provide additional support throughout the entire matching process. Care Advisors are available to answer any CareLinx-related questions during enrollment and matching and will continue to assist families with any care needs, adjustments, or future inquiries.

If you have recently been discharged from a hospital, you may qualify for a medication reconciliation service to help prevent medication errors such as omissions, duplications, dosing errors, or interactions. To check your eligibility, please call 888-220-6013.

This benefit also includes respite care and caregiver education to support family caregivers with healthcare navigation, provider and facility recommendations, assistive technology, covered OTC products, and medication planning. If you are a family caregiver for an eligible member and are interested in respite care, please call 888-221-1602.

You have access to a 24/7 NurseLine at 1-800-742-0586. Nurses use a guideline-based search tool to perform all triage calls, review cautionary information related to primary symptoms, and assess the appropriate level of care (e.g., emergency care). They can also direct you to relevant resources if you need non-clinical administrative support, such as inquiries about benefits.

When you contact CareLinx to request support, it typically takes around 5 days to match you with a caregiver. The first visit will be scheduled based on your preferred start date. Please note: This process may take up to 10 days in more rural areas10 days.

A dedicated CareLinx Care Advisor will help you schedule all caregiver interviews unless you prefer to coordinate on your own. Some members may opt to skip the interview process and have a caregiver matched directly. If you choose this option, your Care Advisor will handle the arrangements for you.

Yes, CareLinx can directly support Spanish-speaking clients. Additionally, Care Advisors have access to a phone-based translation service that provides assistance in most other languages.

Yes, you may choose a family member or friend aged 18 or older to provide your in-home care. If you already have a paid caregiver you’d like to use, they can also be considered. Please call 888-221-1602 and simply provide their contact information, and a CareLinx team member will reach out to complete the required background checks and training. For a family member, friend, or current paid caregiver to start providing your care and receive compensation, they must pass all background checks and complete the same training required for all CareLinx caregivers.