.webp)
Making In-Home Care Accessible
UCLA Health Medicare Advantage has partnered with CareLinx to offer benefits tailored to meet your social and personal care needs.
.svg)
More flexibility for your care in 2027
48
hours
Principal Plan
Members are eligible for up to 48 hours per year.
72
hours
Prestige Plan
Members are eligible for up to 72 hours per year.
This service is designed to support social and personal care needs, while helping maintain independence.
Please call 855-327-5990, Monday-Friday, 8:00 AM to 5:00 PM PST, to learn more about this benefit or enter your information below.
Enter your name and member ID to see if you’re eligible to participate in this benefit.
What to expect when getting started
Finding the right caregiver takes thoughtful coordination. CareLinx will guide you through the process and keep you informed along the way.
Step
1
Tell us about your care needs
A Care Advisor will verify your identity and eligibility, review your benefits with you, and learn about your care needs, preferred schedule, location, and other preferences to help identify a potential caregiver match.
Step
2
We begin your caregiver search
Our team searches for caregivers who may meet your needs and confirms interest and availability. If additional caregiver options are needed, our recruiting team may expand the search in your area.
Step
3
We verify your caregiver is ready
Before a caregiver is matched with you, we verify they have completed the necessary screening, vetting, and UCLA Health program requirements. Some caregivers may already have these requirements completed, while others may need to complete additional steps before they are ready to provide care.
Step
4
We connect you with your caregiver
Once a qualified caregiver is identified, we’ll provide you with information about their background and qualifications, along with their contact information. From there, you can connect directly with your caregiver and schedule care based on your needs and availability.
Step
5
We’re here as care begins and needs evolve
Your CareLinx team remains available throughout your care experience if you need support with your caregiver or if your care needs change.
Every caregiver search is unique. Timing can vary based on your care needs, schedule, location, caregiver availability and preferences. Your CareLinx team will keep you updated as we work to identify a potential match.
The UCLA Health Plans Medicare Advantage Member Experience with CareLinx:
Frequently asked questions
How does CareLinx work?
CareLinx connects UCLA Health Medicare Advantage members with professional, non-medical caregivers in their area. Our Care Advisors work with you to understand your care needs and preferences, search for potential caregivers, and help identify a qualified match.
Once a caregiver is matched with you, you’ll receive information about their background and qualifications, along with their contact information, so you can connect directly and schedule care based on your needs and availability. Your CareLinx team will follow up after care begins and remains available if you need additional support throughout your care experience.
Members can also access the CareLinx online portal to view caregiver information and manage aspects of their care. For personalized telephonic support, call your dedicated toll-free number 1 (855) 327-5990 to speak with a CareLinx Care Advisor.
What types of home care services does a caregiver normally provide?
Caregivers can assist with a variety of daily living activities and non-medical support, including mobility assistance, bathing and dressing, meal preparation, transportation for errands, and companionship. Caregivers may also offer limited support with medications, such as providing reminders or accompanying you to pick up prescriptions. However, caregivers are not authorized to administer or dispense medications.
Caregivers provide services in support of the member’s individual care needs and do not provide general or deep-cleaning services for the household.
Are caregivers licensed and how are they screened?
CareLinx caregivers come from a wide range of professional backgrounds, including retired RNs. Some caregivers may hold credentials such as CNA or HHA certifications, although these credentials are not required to provide care through CareLinx. CareLinx conducts extensive background screenings and offers continuing education for caregivers to ensure the best quality of care. Our Care Advisors will work with you to match you with a caregiver whose experience aligns with your individual needs.
How do I contact CareLinx to get started?
You can enroll via www.carelinx.com/UCLAHealthMA or by calling CareLinx at 1 (855) 327-5990, Monday - Friday, 8:00 AM to 5:00 PM PST.
What is the benefit for qualifying UCLA Health Medicare Advantage members?
Beginning January 1, 2027, eligible members receive an annual allotment of professional, non-medical in-home care hours through CareLinx. Principal Plan members can access up to 48 hours per year, and Prestige Plan members can access up to 72 hours per year. Having your hours available as an annual benefit gives you greater flexibility to use your available hours throughout the year based on when you need support. Unused hours do not carry over into the following benefit year.
Does CareLinx provide customer support for members wanting to take advantage of the benefit?
You’ll have access to a dedicated CareLinx Care Advisor who can provide additional support throughout the entire matching process. Care Advisors are available to answer any CareLinx-related questions during enrollment and matching and will continue to assist families with any care needs, adjustments, or future inquiries.
How soon after members enroll will caregiving services start?
When you contact CareLinx to request support, it typically takes around 5 business days to match you with a caregiver. The first visit will be scheduled based on your preferred start date. Please note: This process may take up to 10 days in more rural areas.
Timing can vary based on your care needs, schedule, location, caregiver availability and preferences. Your CareLinx team will keep you updated as we work to identify a potential match.
Are there accommodations for clients who do not speak English?
Yes, CareLinx can directly support Spanish-speaking clients. Additionally, Care Advisors have access to a phone-based translation service that provides assistance in most other languages.
Am I able to use a current caregiver, family member, or friend as my paid caregiver?
Yes, you may choose a family member or friend aged 18 or older to provide your in-home care. If you already have a paid caregiver you’d like to use, they can also be considered. Please call 888-221-1602 and simply provide their contact information, and a CareLinx team member will reach out to complete the required background checks and training. For a family member, friend, or current paid caregiver to start providing your care and receive compensation, they must pass all background checks and complete the same training required for all CareLinx caregivers.
The CareLinx platform provides tools to help care seekers and independent care providers connect online. Each individual is solely responsible for selecting a care provider or care seeker for themselves or their families and for complying with all applicable laws in connection with any service arrangement they establish.
CareLinx is committed to maintaining a safe and respectful environment. Harassment, discrimination, or abuse directed at caregivers or care seekers is strictly prohibited. CareLinx reserves the right to refuse or terminate services at its discretion to ensure the safety and well-being of caregivers and all involved parties.
.webp){kind=icon}
.webp)
